Task: Handover Service Requirements

At the end of the Service Engagement, it is possible that some Service Requirements that have been identified during the life of the Service Engagement have not been assessed or implemented. These Service Requirements can be transferred to the party responsible for carrying on the work be it the Client, a Capgemini operate team, or a third party if this is agreed.

Relationships

Roles

Primary Performer:

Engagement Manager

Additional Performers:

Outputs

Service Requirements And Traceability Matrix

Main Description

It is sometimes the case that when Capgemini’s involvement in a Service Engagement ceases, there are outstanding Service Requirements which were not included in the Service Engagement Catalogue. As a result, the Engagement Manager must ensure that the documentation that supports the Service Requirements is up-to-date and that any outstanding Service Requirements and related information can be handed over to the party responsible for carrying on the work, if so agreed with the Client.

More Information

Guidelines	CLF - Built-in Quality Foundation